Refund policy

Refund and Return Policy for Author K Webster LLC 

Effective Date: 9/1/25

At Author K Webster LLC, we want you to be satisfied with your purchase. Please review our policy below:

1. Digital Products (eBooks, Audiobooks, Downloadables)

  • Due to the nature of digital goods, all digital product sales are final and non-refundable once the item has been delivered.

2. Physical Products (Books, Merchandise)

  • You may request a return or exchange within 14 days of receiving your order if the item is defective, damaged, or incorrect.
  • To be eligible, items must be unused, in their original condition, and accompanied by proof of purchase.

3. Non-Returnable Items

  • Signed books, special editions, collector’s items, or personalized products cannot be returned unless defective or damaged on arrival.

4. Process for Returns

  • To start a return, contact us at authorkwebster@gmail.com
  • If approved, you will receive return instructions. Customers are responsible for return shipping costs unless the return is due to our error.

5. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 7–10 business days.

6. Exchanges

  • If you received a defective or damaged item, we will replace it at no additional cost.

7. Contact Us

For questions about returns or refunds, contact us at:
Author K Webster LLC
Email: authorkwebster@gmail.com
Mailing Address: 1607 W. Los Angeles Cir. Broken Arrow, OK 74011

Thank you for supporting K Webster books and direct sales! Every order helps K Webster continue creating stories for you.

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EU Return & Cancellation Policy

For customers located in the European Union (EU), you have the right to cancel your order within 14 days of receiving your goods without providing a reason.

How to Request a Return

To initiate a return, please contact us at authorkwebster@gmail.com within 14 days of receiving your order.

Returned items must be:

  • Unused and in original condition
  • Returned in original packaging whenever possible
  • Accompanied by proof of purchase

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, refunds will be processed to the original payment method. Original shipping charges are non-refundable unless required by applicable law.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include photographs of the issue.

Order Cancellations

Orders may be cancelled at any time before they have been fulfilled or shipped.

Exceptions

The following items are not eligible for return or cancellation rights where permitted by applicable law:

  • Personalized or custom-signed products
  • Products made to customer specifications
  • Digital downloads, ebooks, audiobooks, and other digital content once access has been provided
  • Gift cards

Contact Information

Author K Webster LLC

Email: authorkwebster@gmail.com